The helpdesk built for
IT companies
Forward your support mailbox and Tackled turns every email into a tracked ticket — with each client isolated in its own dedicated database and SLAs watched for you.
- Email-in
- Tickets from your support mailbox
- Isolated
- A dedicated database per client
- On-SLA
- Response & resolution targets tracked
Connect the mailboxes your clients already use
Everything a client-facing IT team needs
Purpose-built for companies that support many clients from shared mailboxes — with the isolation and SLA discipline that work demands.
Email-to-ticket
Forward any support address and every message becomes a structured ticket — threaded replies, attachments, and history included. No inbox archaeology.
Per-client isolation
Each client gets a dedicated database, so their tickets, contacts, and history are physically separated. Clean boundaries your customers can trust.
SLA tracking
Define response and resolution targets per client or priority. Tackled watches the clock, warns before a breach, and escalates automatically.
Triage for unknown senders
Mail from someone new lands in a triage queue instead of a client workspace — so you decide who they are before anything gets misfiled.
Agent workspace
One fast queue for the whole team: assignments, canned replies, internal notes, and collision detection so two agents never answer the same ticket.
Microsoft 365 & Google
Connect Microsoft 365 or Google Workspace with simple forwarding — or point any IMAP mailbox at Tackled. No mail-server migration required.
From shared mailbox to tracked tickets
Three steps, no mail migration. Most teams are working real tickets the same afternoon.
Forward your support mailbox
Point your Microsoft 365, Google Workspace, or IMAP support address at Tackled. Setup takes minutes, and nothing changes for the people emailing you.
Tickets are created & triaged
Each email becomes a ticket in the right client workspace. Known clients route automatically; unknown senders wait in triage until you place them.
Your team resolves with SLAs
Agents pick up work from a shared queue, reply in-thread, and close tickets — while Tackled tracks every SLA and flags anything at risk.
A helpdesk that respects how IT companies actually work
Multi-client support is different. Tackled is designed around that reality instead of forcing you into a one-inbox tool.
Isolation by design
A dedicated database per client keeps data cleanly separated — an easy answer when a customer asks how you keep their tickets private.
Fast to adopt
No mail migration, no heavy configuration. Forward a mailbox and your team is working tickets the same day.
Nothing slips
Triage catches strangers, SLAs catch delays, and collision detection stops double replies. Fewer dropped threads, happier clients.
Built for IT teams
Purpose-built for small IT companies and MSPs juggling many clients — not a generic inbox bolted onto a CRM.
Simple per-agent pricing
Start small and grow. Every plan includes a free trial — no card required to explore.
Starter
For small teams getting organized.
- Up to 5 agents
- Email-to-ticket for 3 client mailboxes
- Shared agent workspace
- Basic SLA policies
- Knowledge-base & email support
Team
For growing IT companies.
- Everything in Starter
- Unlimited client mailboxes
- Per-client isolation with dedicated databases
- Advanced SLA tracking & escalations
- Triage rules for unknown senders
- Microsoft 365 & Google forwarding
Business
For established MSPs.
- Everything in Team
- Priority routing & custom SLAs
- Audit logs & role-based access
- SSO / SAML sign-in
- Priority support & onboarding
- 99.9% uptime commitment
Prices per agent, per month. See thefull pricing details.
Questions, answered
Everything you need to know about running Tackled for your IT company.
Do I have to migrate my email?
What does "per-client isolation" actually mean?
What happens when someone new emails support?
How are SLAs tracked?
Is Tackled only for IT companies?
How does pricing work?
Ready to tackle your support inbox?
Get a guided tour of Tackled and see how fast your team can go from a shared mailbox to SLA-tracked tickets.