Pricing
Pricing that scales with your team
Per-agent, per-month. Start on a free trial, then pick the plan that matches how many clients you support.
Starter
For small teams getting organized.
$15per agent / month
- Up to 5 agents
- Email-to-ticket for 3 client mailboxes
- Shared agent workspace
- Basic SLA policies
- Canned replies & internal notes
- Knowledge-base & email support
Most popular
Team
For growing IT companies.
$29per agent / month
- Everything in Starter
- Unlimited client mailboxes
- Per-client isolation with dedicated databases
- Advanced SLA tracking & escalations
- Triage rules for unknown senders
- Microsoft 365 & Google forwarding
- Collision detection & @mentions
Business
For established MSPs.
$49per agent / month
- Everything in Team
- Priority routing & custom SLAs
- Audit logs & role-based access
- SSO / SAML sign-in
- Priority support & onboarding
- 99.9% uptime commitment
All prices are per agent, per month, billed monthly. Annual billing available at a discount.
Every plan includes the essentials
The core helpdesk — intake, workspace, SLAs, and triage — ships with every tier. Higher plans add isolation, scale, and controls.
- Email-to-ticket intake
- Shared agent workspace
- SLA tracking
- Triage queue
- Knowledge base
- Microsoft 365, Google & IMAP
- Unlimited tickets
- Free trial on every plan
Pricing questions
How does per-agent pricing work?
You pay a monthly price for each agent seat on your team. Add or remove seats as your team changes — there is no charge for the people who email your support address, only for the agents who work tickets.
Is there a free trial?
Yes. Every plan starts with a free trial so you can forward a mailbox, work real tickets, and see how Tackled fits your workflow before you commit.
Can I change plans later?
Anytime. Upgrade when you need dedicated databases and advanced SLAs, or move down if your needs change. Changes take effect on your next billing cycle.
Do you offer annual billing?
Yes — annual billing is available and comes at a discount versus monthly. Get in touch and we will set your team up with the right plan and cadence.
Not sure which plan fits?
Tell us how many clients and agents you have, and we'll point you to the right plan — or build a custom one.